Privacy Policy of The First Microfinance Bank (FMFB)

At The First Microfinance Bank (FMFB), your privacy is of utmost importance to us. We are committed to protecting the personal information and financial data of our customers. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, interact with our services, or apply for our financial products.

1. Information We Collect

We collect personal and non-personal information from you to provide the best possible service. The information we may collect includes:

Personal Information: Name, address, phone number, email address, date of birth, identification documents (e.g., national ID, passport), financial details (e.g., bank account numbers), and employment information.

Transactional Information: Records of your financial transactions, loan details, deposits, and payments made through our banking services.

Technical Information: When you visit our website, we may collect your IP address, browser type, device information, and cookies to enhance your browsing experience and improve website performance.

2. How We Use Your Information

FMFB uses the collected information to:

Process your applications for loans, accounts, and other banking services.

Provide you with banking services such as fund transfers, deposits, withdrawals, and account management.

Improve the functionality of our website and customize your online experience.

Send you important notices, updates, or promotional offers related to FMFB’s products and services.

Comply with legal obligations, such as anti-money laundering (AML) and fraud prevention.

3. Information Sharing

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

With Service Providers: We may share your information with third-party service providers who assist us with our banking operations, such as payment processing or IT support, but only to the extent necessary for them to perform their duties.

With Regulatory Bodies: We may disclose your information to regulatory authorities or law enforcement agencies when required by law or to protect the safety, rights, or property of FMFB, our customers, or the public.

For Business Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.

4. Data Security

FMFB is committed to ensuring the security of your personal and financial information. We employ a range of security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, loss, or disclosure. While we take these precautions, please be aware that no online transmission or storage of information is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request corrections or updates to your personal data if inaccurate or incomplete.

Deletion: Request the deletion of your personal data, subject to legal and regulatory retention requirements.

Withdraw Consent: Withdraw consent for us to process your data at any time, which may impact your ability to access certain services.

To exercise any of these rights, you can contact us using the information provided in the “Contact Us” section below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device to collect information about your website preferences and activity. You can manage your cookie preferences in your browser settings, but disabling cookies may limit some features of our website.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by FMFB. We are not responsible for the privacy practices or content of these websites, and we encourage you to review the privacy policies of any third-party sites you visit.

8. Updates to this Privacy Policy

FMFB may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the revised policy on our website and updating the effective date at the top of the page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The First Microfinance Bank (FMFB)

support@thefmbonline.com

By using our website and services, you agree to the terms of this Privacy Policy.

This Privacy Policy outlines FMFB’s commitment to protecting customer privacy and ensures transparency in how personal information is handled across our banking operations.